Returns & Refunds

We want you to love your purchase. If for any reason you’re not satisfied, here’s how we make returns and refunds smooth and fair.

Easy Returns—Your Options

Eligibility:
If your product arrives damaged, defective, or not as described, you are eligible for a return or exchange.
You may also return unused items (in original packaging) within 30 days of delivery for a refund.

How to Start a Return:
Contact our support team at Support@thriveoo.com within 30 days of receiving your item (or within 7 days for damaged goods).
Please include your order number, a brief description, and photos if possible.
Our team will provide step-by-step instructions and a return shipping address.

Return Shipping:
For damaged, defective, or incorrect orders, we cover return shipping costs.
For change-of-mind returns, customers are responsible for return shipping.

Refunds—Fast and Fair

Once your returned item is received and inspected, we’ll notify you by email.

If approved, your refund will be processed automatically to your original method of payment within 3-7 business days.

If you haven’t received a refund after this period, please check with your bank or card provider, then contact us.

Exchanges

If you received a damaged, defective, or incorrect item, we’re happy to exchange it for the same product at no additional cost. Please contact us within 7 days of delivery.

Items Not Eligible for Return

Returns received more than 30 days after delivery

Used items or those not in original condition

Gift cards and any “final sale” or non-returnable items (if applicable)

Orders with missing components or not in resalable condition

Additional Important Info

Delivery Delays:
Shipping delays are not grounds for returns/refunds unless the order is confirmed lost or undeliverable.

Shipping Insurance Claims:
If your order is lost, stolen, or damaged in transit, please refer to our [Shipping Policy] for insurance claim instructions.

Policy Updates & Jurisdiction:
We reserve the right to revise this policy from time to time. Your order follows the version in effect at time of purchase.
All returns/refunds are governed by the laws of [your country/state].

Still need help?
Contact our support team any time at Support@thriveoo.com. We’re committed to making things right.